Company: Mass Gaming Commission

Job description:

The Chief Information Officer (CIO) is a senior staff position, leading the information technology and security strategy and operations for the Massachusetts Gaming Commission (MGC).  Reporting to the Executive Director, the CIO is responsible for developing, implementing and overseeing MGC’s comprehensive technology plan, which supports daily agency operations, enhances regulatory compliance, ensures data integrity and protection and fosters innovation in a dynamic gaming, sports wagering and racing environment.

The CIO oversees infrastructure across multiple sites, manage IT and technical compliance personnel, and serve as the agency’s primary point of contact for technology issues involving licensees and vendors. The CIO is responsible for Agency systems that support licensing, compliance monitoring, enforcement, data analytics, and public transparency for casino, sports wagering and racing operations.

A critical aspect of this role includes providing leadership and oversight for the Gaming Technical Compliance (GTC) function—ensuring that all gaming, sports wagering, and racing systems comply with the technical regulations and standards adopted by the Commission.

The CIO leads a high-performing IT team and fosters a collaborative culture that emphasizes innovation, accountability, and continuous improvement.

Duties and responsibilities include, but are not limited to, the following:

  • Plan, organize, direct, and evaluate the MGC’s IT functions and resources.  Lead cross-functional IT projects, including modernization of legacy systems and adoption of advanced analytics tools to improve regulatory oversight.
  • Oversee selection and management of IT vendors, consultants, and service providers. Negotiate and manage technology contracts to ensure value, compliance, and quality.
  • Ensure the security, reliability, and regular backup of MGC data systems, with periodic testing of continuity and recovery plans.
  • Establish and maintain robust cybersecurity and information technology policies, protocols, and incident response plans. Ensure compliance with state and federal IT security regulations and standards.
  • Support and manage key agency systems such as the Central Monitoring System, Licensing Management System, Voluntary Self-Exclusion Database and various compliance tracking tools.
  • Liaise with the Executive Office of Technology Services and Security and other state agencies, regulated entities, law enforcement, and external partners to ensure effective integration and compliance with technology systems.
  • Establish and maintain productive relationships with gaming, sports wagering and racing licensees, vendors, and technology suppliers.
  • Occasional out-of-state travel is necessary to attend industry conferences to keep current on gaming regulatory requirements.
  • Lead the Gaming Technical Compliance (GTC) function and provide supervision, guidance, and support to the GTC Manager.
  • Oversee the evaluation and certification of GTC software, hardware, gaming devices, and sports wagering technology to ensure compliance with MGC regulations and technical standards.
  • Collaborate with other Commission divisions to ensure technical compliance by Licensees with all statutory and regulatory requirements.
  • Establish and maintain strong relationships with independent testing laboratories to facilitate GTC testing, certification, and auditing processes.
  • Ensure timely review and approval of changes, updates, or revocations of certified gaming and wagering technologies.
  • Provide oversight of the Commission’s selected vendor for the Central Monitoring System, ensuring effective performance and regulatory integrity.
  • Collaborate with licensees to draft, update, or amend technical regulations and policies related to casino gaming, sports wagering, and horse racing in the Commonwealth.
  • Build and manage annual department budget and future fiscal year projected budgets.
  • Provide accurate and timely communication and consultation with the Executive Director and Commission on technology needs, risks, emerging technologies, vendor proposals, and communicate that information day-to-day and at public meetings.
  • Keep abreast of national and international trends in gaming technologies, including AI, cybersecurity threats, mobile gaming and payment platforms.

 

Management Skills:

  • Demonstrated ability to lead diverse teams and foster a collaborative and innovative work environment.
  • Strong verbal and written communication skills with the ability to engage with internal and external stakeholders.
  • Proven ability to manage complex IT systems while prioritizing customer service and regulatory compliance.
  • Commitment to integrity, transparency, and public service.
  • Ability to work in a highly regulated, multi-stakeholder environment and to contribute meaningfully to an agency-wide risk and compliance culture.

Experience, Education and Training:

  • Bachelor’s degree in Information Technology, Information Systems, Business Administration, Engineering or a related field.
  • Minimum of 8 years of progressively responsible IT leadership experience, including 3+ years in a senior executive or CIO role.
  • At least four (4) years of experience managing complex IT systems within a medium to large organization or government agency.
  • Experience in gaming, financial services, or another regulated industry strongly preferred.  Strong understanding of regulatory environments.
  • An advanced degree (e.g., MS, MBA, MPA) is preferred.
  • Demonstrated experience managing enterprise IT systems, cybersecurity programs, and vendor contracts.
  • Strong knowledge of cybersecurity practices, enterprise systems, and IT project management.
  • Experience with technical certification processes, systems testing, and compliance frameworks.
  • Experience working in a cloud environment.

Preferred experience:

  • Experience in state or federal government operations, knowledge of Massachusetts open meeting and public records laws.
  • Familiarity with gaming technology systems and compliance platforms.
  • Knowledge of Massachusetts state IT regulations, data privacy laws, and cybersecurity frameworks (e.g., NIST, CIS).

A successful candidate for this position has passed an extensive background check conducted by the Massachusetts State Police.  The background check includes a full credit check, CORI (Criminal Offender Record Information), fingerprinting, drug test, reference checks, review of IRS Income Tax Transcripts for the last four years, and a Certificate of Good Standing from the Massachusetts Dept. of Revenue (DOR).

 

The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011) and regulatory oversight of G.L. chapter 23K (casino gaming), chapter 23N (sports wagering), and chapter 128A (horse racing). Under these laws, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor only license, the provision of in-person and digital sports wagering, and the live and simulcasting of horse racing in Massachusetts.

 

It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law.

Job type: Full Time
Fully remote: Hybrid
Salary range: 151,000.00 – 181,000.00 Yearly

Location: Boston Massachusetts

Apply: https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=260003R6&tz=GMT-04%3A00&tzname=America%2FNew_York